Privacy Policy

1. Scope

LegalRetainers.com ("LegalRetainers," "we," "our," or "us") provides marketing services to law firms. This policy explains what personal information we collect, how we use it, when we share it, and how to contact us.

2. Personal Information We Collect

Information from Law Firms

When a law firm contacts us, requests case availability, or discusses a partnership, we may collect:

• Firm name, business address, and contact information
• Attorney or staff names, work email addresses, and phone numbers
• Practice areas, jurisdictions, case criteria, intake capacity, and workflow notes
• Messages, requested timing, communication preferences, and CRM records

Case-Related Information

If case-related information is submitted or exchanged as part of our services, we may collect:

• Claimant contact information and communication preferences
• Details about a legal matter, incident, injury, or request for representation
• Retainers, authorizations, consent records, and supporting documents
• Medical, insurance, employment, benefit, or other records when voluntarily provided or necessary for the case type

Website and Device Information

When you visit our website, we may collect:

• IP address, browser type, operating system, device information, and general location inferred from IP address
• Pages viewed, referring pages, time spent, clicks, cookies, and analytics events
• Server logs, user-agent strings, endpoint metadata, and rate-limit records

3. Sensitive Personal Information

Case-related information may include sensitive details, such as injury, medical, disability, benefits, insurance, or legal-matter information. We use this information only to evaluate, document, transfer, service, secure, or comply with obligations related to the requested service.

4. Sources of Information

We collect information from you, your firm, claimants or their representatives, service providers, public or professional sources used for credential checks, and automated website technologies.

5. How We Use Information

We use personal information for the following purposes:

• Service delivery: Respond to inquiries, evaluate fit, match case opportunities, and support case transfers
• Communications: Answer questions, schedule discussions, and send service updates
• Documentation: Review firm information, maintain consent records, and document case-transfer activity
• Operations: Route submissions, maintain CRM records, track follow-up, and coordinate workflows
• Analytics: Measure website performance, diagnose issues, and improve content and services
• Security and compliance: Prevent abuse, comply with law, and enforce our terms

6. How We Disclose Information

We may disclose personal information to:

• Law firms: Case-related information may be shared with the firm receiving or purchasing a case.
• Service providers: Providers support hosting, analytics, email, form routing, workflow automation, CRM, security, and professional services.
• Payment providers: If a transaction is processed, payment data may be handled by payment and fraud-prevention providers.
• Legal and safety recipients: We may share information when required by law or needed to protect rights, safety, security, or property.
• Business transfer parties: Information may be shared in a merger, acquisition, financing, reorganization, or asset sale.

We do not sell the same claimant case file to competing law firms. A receiving firm gets the information needed to evaluate and service that matter.

7. Sale, Sharing, Targeted Advertising, and Profiling

We do not disclose claimant case files for cross-context behavioral advertising. We use website analytics to understand site usage and provide privacy choices for analytics where required.

If we add advertising pixels, retargeting, lead-list uploads, or similar tools, we will update this policy and provide any required opt-out controls. We do not use automated profiling to make legal representation decisions.

8. Cookies and Analytics

We use cookies and similar technologies for site operation, analytics, security, and performance. See our Cookie Policy for details and choices.

9. Retention

We keep personal information as long as needed for the purposes in this policy, unless law requires or permits a longer period. Retention varies by data type:

• Inquiries and CRM records: Kept while the inquiry, relationship, or follow-up need remains active
• Case-transfer records: Kept for documentation, compliance, dispute prevention, and operational accountability
• Consent and communication records: Kept to document permissions, opt-outs, TCPA compliance, and related obligations
• Security logs: Kept for a limited period to detect abuse, troubleshoot issues, and protect the site
• Analytics data: Kept according to our analytics-provider settings and may be aggregated or de-identified

10. Security

We use safeguards such as access controls, secure service-provider settings, encryption where appropriate, rate limiting, logging, and limited internal access.

No website, transmission method, or storage system can be guaranteed to be completely secure. If you need to send highly sensitive documents, contact us first so we can coordinate an appropriate transfer method.

11. Your Privacy Rights

Depending on where you live and how you interact with us, you may have the right to:

• Access or confirm processing
• Correct inaccurate information
• Delete information, subject to legal and operational exceptions
• Receive a portable copy of certain information
• Opt out of sale, sharing, targeted advertising, or certain profiling
• Limit certain uses of sensitive personal information
• Withdraw consent or appeal a denied request where those rights apply

To make a request, email info@legalretainers.com with the subject line "Privacy Request." We may verify your identity or authority before responding.

12. Privacy Choices

You may opt out of marketing emails by using unsubscribe instructions or contacting us. You can manage analytics and cookies through our Cookie Policy.

Where required, we treat Global Privacy Control and similar signals as requests to opt out of sale, sharing, or targeted advertising for that browser or device.

13. Children and Minors

Our website and services are for adults and are not directed to children under 13. If you believe a child provided information to us, contact us so we can review it.

14. International Visitors

LegalRetainers is based in the United States. If you access the site from another country, your information may be processed in the United States or other locations where our providers operate.

15. Third-Party Links

Our website may link to third-party sites, social platforms, opt-out tools, or service-provider pages. Their privacy practices are their own.

16. Changes to This Policy

We may update this policy as our services, legal requirements, or data practices change. The updated version will appear on this page.

17. Contact Us

Questions or privacy requests can be sent to:

• Email: info@legalretainers.com
• Phone: 602-888-4809
• Mail: LegalRetainers LLC, 2345 E Thomas Rd Ste 100 #589, Phoenix, AZ 85016